Privacy Policy
Last updated October 21, 2026
The short version
- We collect what you give us (your name, phone, email and what you tell us) and, on calls and chats, what you say.
- We use it to answer you, book a call, and follow up if you do not book.
- Replies in chat, by text and on calls come from an AI assistant. Chats and calls are recorded.
- We do not sell your information. We do not share mobile numbers or text message opt-in data with third parties for their marketing.
- Reply STOP to any text to stop texts. To see, fix or delete your information, email team@leadsanswered.com.
This summary is for convenience. The full policy below is what applies.
Who we are
LeadsAnswered is a trade name of LandPoint-USA LLC ("we", "us"). We run an AI lead-response service. This policy covers leadsanswered.com and any conversation you have with us by chat, form, text message, phone call, email or our booking calendar. It explains what we collect, why, who sees it, how long we keep it, and what choices you have.
LandPoint-USA LLC, doing business as LeadsAnswered, 25 SE 2nd Ave Ste 550 #345, Miami, FL 33131. Email: team@leadsanswered.com.
Information we collect
- Contact details: your name, phone number, email address, and the name and type of your business.
- What you tell us: anything you type or say in a form, chat, text message, email or call, including questions and details about your business and its leads.
- Recordings and records: calls are recorded. We also keep the text of chats, texts and emails, and summaries and labels our system creates from your conversations.
- How we sort your inquiry: our system labels each inquiry (for example ready to book, interested, or not a fit) so it can decide what to send next.
- Booking details: the time you choose, your time zone, and anything you enter in the calendar.
- Consent records: when and how you agreed to receive messages, the wording you saw, and the phone number, IP address and device used.
- Technical details: your IP address, browser and device type, pages viewed, referring page, and date and time, collected by our website host and the tools embedded in our pages.
- Business contact details from public sources: to reach businesses that may want our service, we may collect the name, business email and business phone number of an owner or manager from public sources.
The information comes from you, from our own systems, and from our service providers. Please do not share sensitive information with us, such as health details, government ID numbers or financial account numbers. We do not ask for it.
How we use it
- To reply to you and learn what you need.
- To book a call if you want one, and to send reminders.
- To follow up by text or email if you do not book, until you book or tell us to stop.
- To keep proof that you agreed to be contacted.
- To run, secure, test and improve our service, and to prevent spam and abuse.
- To meet legal, tax and accounting obligations and to handle disputes.
We do not use your conversations to build advertising profiles, and we do not make decisions about you that have legal or similarly significant effects.
AI, chats and call recordings
Replies in chat, by text and on calls come from an AI assistant. The assistant runs on software from service providers, including providers of AI language and voice technology, who process your messages and calls on our behalf. Our team may read conversations and listen to recordings to check quality, to improve the service and to follow up with you.
Calls are recorded. This policy, our Terms and the notice next to the contact options on our website are our notice of that. If you do not want to be recorded, do not call: use our form or email us instead. Chats are stored and processed by us and our software providers. By continuing a call or chat, you agree to this.
Text messages and email
If you give us your mobile number, submit our form or text us, we may text you about your inquiry and follow up. Message frequency varies and message and data rates may apply. Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE at any time to stop texts, or HELP for help. You can also email us. The full text message terms are in our Terms.
Mobile information, including phone numbers and text message opt-in data and consent, is not shared with third parties or affiliates for their marketing or promotional purposes. It is not shared with any third parties at all, except the service providers and carriers that deliver our messages for us.
Our commercial emails identify us, include our postal address and carry an unsubscribe link. We process opt-outs promptly and always within 10 business days.
Who we share it with
We share information only as needed to run our service:
- Service providers that work for us under confidentiality and data-use limits: our customer communication, calendar and records software (GoHighLevel), phone and text message carriers and aggregators, AI language and voice providers, our website host and content network (Cloudflare), spam-protection tools, and email delivery services.
- Professional advisers, such as lawyers, accountants and insurers.
- Authorities and other parties when the law requires it, to protect people or our rights, or to enforce our Terms.
- A buyer or successor if we are involved in a merger, sale or similar transaction, with notice to you where the law requires it.
We do not sell personal information and we do not share it for cross-context behavioral advertising. In the past 12 months we have not sold or shared personal information for those purposes.
Cookies and tracking
Our website uses Cloudflare Web Analytics to count visits. It works without cookies and we do not use it to follow you across other sites. We do not use advertising cookies. The booking calendar, the form, the chat and our spam protection are provided by our software providers and may use cookies, local storage or similar technology that they need to work. For example, the chat starts a session with our software provider when the page loads and keeps it in your browser. We will update this policy before we add advertising tools.
We do not sell or share personal information, so there is nothing to opt out of. We also treat a browser Global Privacy Control signal as an opt-out request, and we respond to "Do Not Track" the same way, by not tracking you across other sites.
How long we keep it
We keep information for as long as we need it for the purposes above: to deal with your inquiry, to run our service, to keep proof of your consent, and to meet legal and accounting duties. Then we delete it or remove what identifies you. Records of consent are kept for as long as a claim could be brought. You can ask us to delete your information sooner, and we will do so unless the law lets or requires us to keep it.
Your choices and rights
Whoever you are and wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information;
- stop texts or emails (reply STOP to a text, use the unsubscribe link in an email, or email us).
If you live in California or another state with a privacy law, these rights are yours by law. You can also ask which categories of information we collect and disclose, and we will not treat you differently for using your rights. California residents may ask for the information described in California Civil Code section 1798.83. Because we do not sell or share personal information, there is no sale or sharing to opt out of.
How to ask: email team@leadsanswered.com from the address we have for you, or tell us the phone number you used. We may ask a few questions to confirm it is you. An authorized agent may ask for you with your written permission. We confirm receipt within 10 business days and answer within 45 days. If we need more time, we will tell you why, and we can extend once by up to 45 days.
If we say no: you can appeal by replying to our answer with the word "appeal" within 60 days. We respond within 45 days of your appeal and, where your state law allows, you can then contact your state attorney general.
Security
We use reasonable technical and organizational safeguards, including access limits and encrypted connections. No system is perfectly secure, so we cannot promise absolute security. If a breach affects you, we will tell you and the authorities as the law requires.
Children
Our service is for businesses and is not directed at anyone under 18. We do not knowingly collect information from children. If you think a child has given us information, email us and we will delete it.
Other places and other sites
We operate in the United States, and your information is processed and stored in the United States. If you contact us from elsewhere, you understand that your information will be transferred there. Our site links to other websites. We do not control them and this policy does not apply to them.
Changes to this policy
If we change this policy, we will post the new version here and update the date at the top. If a change is significant, we will also tell you in a way that fits, such as a notice on this site or an email to people we contact.
Contact us
LandPoint-USA LLC, doing business as LeadsAnswered, 25 SE 2nd Ave Ste 550 #345, Miami, FL 33131. team@leadsanswered.com.